Discord Ticket
System.
Interactive ticket panels, SmartAssist AI suggestions, claim workflows, and HTML transcripts. Support your community without the chaos.
Support that
scales with you.
Interactive Panel
Deploy a beautiful ticket panel with buttons. Members click to open a ticket in their category of choice. Fully customizable titles, descriptions, and colors.
SmartAssist AI
AI-powered ticket assistance. Automatic summarization, categorization, FAQ/RAG retrieval, and resolution scoring. Staff reviews before sending — AI helps, doesn't replace.
Claim Workflow
Staff claim tickets to avoid double-work. Overclaim protection, transfer between staff, and clear ownership. No more 'who's handling this?'
HTML Transcripts
Every closed ticket generates a beautiful HTML transcript. Full conversation history, timestamps, staff notes. Perfect for audits and training.
Multi-Category
Support, appeals, applications, reports — separate categories with their own workflows, staff roles, and configurations.
Resolution Tracking
Track resolution rates, response times, staff performance. Know exactly how your support team is doing.
From open to close
in 3 clicks.
- 1
Member clicks
Member clicks a button in the ticket panel. A private channel is created in the ticket category.
- 2
Staff claims
A staff member clicks 'Claim' to take ownership. SmartAssist suggests relevant FAQs automatically.
- 3
Resolve & close
Issue resolved. Ticket closes with automatic HTML transcript. Optional resolution survey.
/ticket panel — Deploy ticket panel
/ticket config — Configure categories & roles
/ticket claim — Claim a ticket
/ticket close — Close ticket with transcript
/transcript — Generate transcript of current channel
AI that helps your team,
not replaces them.
SmartAssist runs in the background. It summarizes long conversations, suggests responses from your FAQ/RAG knowledge base, and scores resolution quality. Staff always review before sending.
Auto-summarization
TL;DR of every ticket
FAQ retrieval
Answers from knowledge base
Sentiment analysis
Detect frustrated members
Category prediction
Auto-tag incoming tickets
Response suggestions
Draft replies for staff
Resolution scoring
Rate ticket outcomes
Ticket system
FAQ.
How do I set up tickets with MiraBot?
Use /ticket panel to deploy the interactive panel. Configure categories and support roles with /ticket config. Members click a button to open a ticket — done.
What is SmartAssist AI?
SmartAssist is an optional AI layer that summarizes ticket conversations, retrieves relevant FAQ answers, suggests responses, and scores resolution quality. Toggle it on or off per category.
Can I customize the ticket panel?
Yes. Titles, descriptions, button colors, categories, support roles, and access permissions are all configurable through /ticket config or the dashboard API.
Does MiraBot generate transcripts?
Yes. Every closed ticket generates a clean HTML transcript with full conversation history, timestamps, staff notes, and resolution data. Accessible via /transcript.
How does claiming work?
Staff click the Claim button on an open ticket. The ticket is assigned to them. Overclaim protection prevents multiple staff from working the same ticket.